Returns & Refunds Policy

At Mary, Martha & Meg, I hope you love your order as much as I've loved creating it! However, if something isn't quite right, I'm always happy to help.

Returns

If you've changed your mind, you can return eligible items within 7 days of receiving your order.

Please contact me within 7 days of delivery to arrange a return. Once you've let me know, you'll have a further 7 days to send your items back.

Items should be unused, in their original condition and carefully packaged to avoid damage during transit. Return postage costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

Damaged or Incorrect Items

I take great care when preparing and packing every order, but if something arrives damaged, faulty or incorrect, please get in touch as soon as possible, ideally with a photograph, so I can put things right.

Refunds

Once I've received and checked your returned items, I'll arrange a refund to your original payment method within 14 days.

Where required by UK consumer law, refunds will also include the original standard delivery charge.

How to Contact Me

For any returns, refunds or questions about your order, please email: meg@marymarthameg.co.uk
I'll do my very best to help!

This policy does not affect your statutory consumer rights.